Frequently Asked Q's
We find that the following questions are the ones most commonly asked - if there is anything that you think we haven't covered, please feel free to email us with your query at firstname.lastname@example.org or on +353 1 4979553.
Q. Do you have a shop?
Yes. We are based at 23 Dunville Avenue, Ranelagh. We are open Monday-Friday 10am - 5.30pm and Saturday 10am - 5pm.
Q: Are your products original designs?
Our design classics are inspired by and manufactured in the style of the original furniture designs. We are proud of the superb quality and craftsmanship of our furniture and believe that our products speak for themselves. Our European brands under the brands section are original current designers.
Q: Do you provide a guarantee with your products?
Yes, we provide a one year warranty with all of our products, in addition to your statutory rights under The Sale of Goods Act.
Q: Are any of your products flat packed?
No, but some may require very simple assembly (e.g table legs). We have taken great care to ensure that assembly, where needed, is quick and as easy as possible. Our delivery men are happy to assemble where required and we factor this into the cost.
Q. Do you offer trade or volume discounts?
Yes we do - please see our trade section on the website or email us at email@example.com with your details.
ORDERS, SHIPPING & DELIVERY
Q: Will my order be charged VAT?
All our prices are inclusive of VAT.
Q: If an item that I want is out of stock, when can I have it?
For all our European suppliers the lead time came be 1-6 weeks depending on stock availability. The design classics usually take 12-16 weeks (occasionally, this may take a little longer due to shipping schedules).
Q. What is the lead time on my order?
Lead times can vary depending on the item ordered. Items that are in stock have a 2-5 day delivery.
Q: How much do you charge for delivery and how long do you take to deliver?
The basic charge within the Dublin is €40, Kildare/Wicklow €60 and the rest of Ireland is €80.
Q: Is express shipment available for an extra fee?
If this is possible, we will try our best to accommodate you.
Q. What is the status of my order?
Please email us at firstname.lastname@example.org or call us on +353 1 4979553.
Q. Do we ship outside of Ireland?
Some products on this website are Ireland exclusive. We can recommend shipping companies here in Ireland that can ship overseas if need be.
Q. What is your returns policy?
Please see our terms & conditions page.